The Client Service Representative (CSR) is responsible for inbound and outbound calls and emails from customers and clients. The CSR will answer questions, help customers register, resolve concerns for clients and customers. Successful CSR’s will be an advocate of the client and will provide an experience that exceeds the expectation of the person with whom they are interacting. CSR should have an outgoing and positive demeanor, a motivated, energetic work ethic, have a track record of working well in a fast-paced environment and with others in a team environment.
Responsible for processing products related to employment background screening applications. Accountable for working within client and credit reporting agency guidelines in order to provide minimal turnaround and high quality results on requests. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. The position is fast-paced, requires tremendous attention to detail and the ability to work within a team environment is required.