JD Palatine

Quality Control Specialist

2 months ago
# of Openings
Customer Service/Support


Responsible for processing routine background reports according to client guidelines and monitoring reports to ensure execution of client requirements.  Accountable for working within client and credit reporting agency guidelines in order to provide minimal turnaround and high quality results on requests.  Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. The position is fast-paced, requires tremendous attention to detail and the ability to work within a team environment is required.


  • Ensure all services required by clients are completed properly and in accordance with company procedures and client scope of work
  • Adjudicate records based on scoring matrix set by clients in a timely manner with extremely high level of accuracy
  • Maintain in-depth working knowledge of all client scopes of work and scoring matrixes
  • Provide timely follow-up and follow-through on all applicable client questions and/or concerns stemming from an adjudication result  
  • Releases information and documents in accordance with the Public Information Act, the Fair Credit Reporting Act, Sarbanes-Oxley Act and other applicable laws and procedures
  • Functions positively on a team
  • Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.


  • Ability to assess and analyze information and exercise sound judgment
  • Ability to meet deadlines under pressure in a fast-paced environment and prioritize tasks according to business needs
  • Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information
  • Good critical thinking skills
  • Great attention to detail
  • Effective time management skills
  • Ability to produce work of the highest quality level.
  • Good problem solving and analytical skills
  • Ability to thrive in a dynamic team environment, as well as act independently
  • Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications.
  • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
  • 2 years related experience in the background screening industry
  • Prior military, police or business-intelligence experience a plus
  • Prior criminal research, adjudication and/or quality experience a plus
  • Strict Confidentiality Standards
  • Must be a quick learner


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